Frequently asked questions
Got a question about The Wellnesshot kits? Here are the answers to our most commonly asked questions.
What is included in each kit?
Each kit includes the essentials for your chosen vitamin routine, including vitamin ampoules, syringes, needles, alcohol swabs, clear guidance and UK postage.
Are The Wellnesshot kits for home use?
Yes. The Wellnesshot kits are designed for convenient home wellness routines. Each kit includes clear guidance so you can understand what is included and how your kit is supplied.
Do I need to be over 18?
Yes. The Wellnesshot kits are intended for adults aged 18 and over only.
Are the kits suitable if I am pregnant or breastfeeding?
No. Do not use The Wellnesshot kits if you are pregnant or breastfeeding.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order details and clear photos of the damaged items and packaging, so we can look into this for you.
Can I return my order?
Due to the nature of the products, returns may not be accepted once items have been dispatched or opened. Please check our returns policy before ordering.
Which vitamin kit should I choose?
This depends on your personal wellness goals. Our Vitamin Guide explains the different vitamins available, including B12, Biotin, Vitamin C, B-Complex, Magnesium, B1, B5 and Vitamin D.
If you are unsure what is suitable for you, please speak with a qualified healthcare professional before ordering.
Are the kits suitable for everyone?
No. Vitamin kits may not be suitable for everyone. If you have a medical condition, take medication, have allergies, or are unsure whether a vitamin kit is suitable for you, please speak with a qualified healthcare professional before ordering or using any product.
Do you provide medical advice?
No. The Wellnesshot does not provide medical advice, diagnosis or treatment. Product information is for general wellness guidance only.
Can vitamin kits replace medical treatment?
No. The Wellnesshot products are not intended to diagnose, treat, cure or prevent any disease. If you feel unwell, have symptoms of deficiency, or have health concerns, please speak with your GP or a qualified healthcare professional.
How is my order delivered?
Orders are posted within the UK using Royal Mail. Your kit is packed carefully and sent directly to your door.
Is delivery discreet?
Yes. Orders are packed carefully and discreetly for delivery.
How long does delivery take?
Orders are usually posted using Royal Mail. Delivery times may vary depending on Royal Mail services, weekends, bank holidays and busy periods.